Billing Policy

Billing Policy for Dise Media Agency

I. Introduction
Dise Media Agency offers comprehensive digital marketing services to businesses in and outside Canada. This billing policy outlines our payment terms and conditions, ensuring transparency and consistency for our clients. This policy is subject to change, with advance notice provided to clients.

II. Invoicing

1. Invoices are sent via email at the start of each month or as outlined in the service agreement.
2. Each invoice will provide a detailed breakdown of services rendered, with costs clearly outlined.
3. Additional services or modifications to the scope of work will be billed separately, with prior written approval from the client.

III. Payment Terms

1. Payment is due within 5 business days of the invoice date.
2. Failure to pay within this period may lead to additional fees as outlined in section IV.
3. We reserve the right to automatically charge your payment method on file for any pending balances or retainer payments after the due date has passed.

IV. Late Payment Fees & Payment Disputes

1. A late fee of 2% per month will be charged on overdue balances.
2. If an invoice remains unpaid for more than 10 business days, services may be suspended or terminated until payment is received.
3. If your credit card is declined, we will re-attempt charging the card for 7 business days. If the issue persists, your account may be canceled. Any legal fees or expenses to recover unpaid sums will be billed to you.
4. Payment disputes must be made in writing within 30 days of the invoice date. All fees must be paid while the dispute is under review. Failure to dispute within this timeframe waives your right to contest the charges.

V. Payment Methods

1. We accept payment via bank transfer, credit card, or other methods as agreed in the contract.
2. All credit card payments are processed securely through Stripe.
3. Clients may also opt-in for auto-pay, where charges are automatically deducted on the payment renewal date or for any pending invoices after the due date.

VI. Cancellation and Termination

1. All services must be cancelled with 30 days written notice before the next payment is processed.
2. Failure to provide adequate notice may result in the charge for the upcoming period being processed.

VII. Early Payment Discounts

1. Clients who pay within 5 business days of receiving an invoice may be eligible for a 5% early payment discount.
2. Discounts are subject to change and will be communicated in advance.

VIII. Retainer Agreements

1. Clients under retainer agreements will receive monthly invoices covering services for the upcoming month.
2. Any changes to the scope of work will require an updated retainer agreement to be signed by both parties.
3. Retainer fees may be automatically charged on the renewal date or if an outstanding balance is due.

IX. Non-refundable Fees

1. All fees, including subscription fees, communication surcharges, and third-party service fees, are non-refundable, regardless of usage.
2. Dise Media will not issue refunds for errors or omissions caused by the client or third parties. However, refunds or credits may be issued at Dise Media’s discretion, unless otherwise required by law.

X. Customer Information

1. We may request business addresses, tax IDs, and other relevant details to comply with invoicing and tax regulations.
2. This information will be used strictly for billing purposes and will remain confidential.

XI. Conclusion
This billing policy serves as an agreement between Dise Media and its clients. By using our services, you agree to these terms. For questions or further clarifications, contact us at info@disemedia.com.

This policy may be updated periodically, with or without notice provided to clients before implementation.

Last Updated: September 26th, 2024