Billing Policy

Billing Policy for Dise Media Agency

I. Introduction: Dise Media Agency provides comprehensive digital marketing services to clients across Canada. Our billing policy outlines the terms and conditions of payment for our services. We strive to be transparent and clear in our billing procedures to ensure a seamless experience for our clients.

II. Invoicing:

  • Invoices will be sent to clients via email at the start of each month, or as agreed upon in the contract.
  • Invoices will include a detailed description of the services rendered and the associated costs.
  • Any additional services or changes to the scope of work will be invoiced separately and agreed upon in writing prior to the start of the work.

III. Payment Terms:

  • Payment is due within 5 business days from the date of invoice.
  • Late payments may incur additional fees, as outlined in section IV.

IV. Late Payment Fees:

  • A late fee of 2% per month will be charged on overdue balances.
  • In the event that an invoice remains unpaid for more than 10 business days, we reserve the right to suspend or terminate the provision of services until payment is received.

V. Payment Methods:

  • We accept payment via bank transfer, credit card, or any other method agreed upon in the contract.
  • All credit card payments will be processed through Stripe, a secure and reliable payment processing platform.

VI. Early Payment Discounts:

  • Clients who choose to pay their invoices within 5 business days of receipt may be eligible for an early payment discount of 5%.
  • This discount is subject to change and will be communicated to clients in advance.

VII. Retainer Agreement:

  • For clients on retainer, invoices will be sent on a monthly basis, covering the agreed upon services for the upcoming month.
  • Clients may opt-in for auto pay. Automatically getting charged on renewal date on with payment card on file.
  • In the event of changes to the scope of work, an updated retainer agreement will be signed to reflect these changes.

VIII. Customer Information:

  • We may request customer information, such as a business address and tax ID number, for the purpose of invoicing and compliance with Canadian tax law.
  • This information will be kept confidential and used solely for the purposes outlined in this policy.

IX. Refund Policy:

  • If a client is dissatisfied with the services provided, we will make every effort to resolve the issue.
  • If a resolution cannot be reached, a refund may be issued in accordance with our refund policy.

X. Conclusion:

  • Our billing policy is subject to change at any time, with notice given to clients in advance.
  • We are committed to providing our clients with exceptional digital marketing services and a transparent billing process.
  • If you have any questions regarding our billing policy, please do not hesitate to contact us.